The following outlines METS Performance Consulting's refund policy.
How long do I have to receive a refund?
For services paid for online (VO2 max and resting metabolic rate testing), you can receive a 50% refund if requested to firstname.lastname@example.org at least 14 days prior to your scheduled appointment. No refunds will be issued within 14 days of your scheduled appointment. You can, however, reschedule to a later date within 12 hours of your appointment at no cost.
For products (training programs), no refunds will be issued. However, we have a 100% satisfaction guarantee with our training programs. If you do not show any signs of improvement (whether performance-related, or from physiological testing data) after completing your full 3 month training program, we will provide you with an additional 3 month program free of charge. This is subject to:
1. Completing at least 95% of the scheduled training sessions as shown in your TrainingPeaks account.
2. Failure to elicit signs of physiological improvement as determined by Luke McIlroy - Director of Sport Science at METS Performance Consulting.